Notifications¶
Purpose¶
The Notifications module allows staff to view system-generated alerts and messages. Notifications are generated automatically when important events happen in QoopOne — such as a loan being approved, a levy payment being received, or a workflow task requiring your attention.
Who Can Access¶
- All staff (each user sees their own notifications)
How to Open This Page¶
Click the Bell icon 🔔 at the top of the screen, or go to Support → Notifications.
Types of Notifications¶
| Event | Who is Notified |
|---|---|
| Loan application submitted | Loan Officer, Manager |
| Loan approved | Applicant, Loan Officer |
| Loan rejected | Applicant |
| Withdrawal request submitted | Manager, Account Officer |
| Withdrawal approved/rejected | Member (via portal) |
| Welfare claim status changed | Relevant staff |
| New member registered | Account Officer |
| Overdue loan alert | Manager, Loan Officer |
| Pending workflow task | Assigned approver |
Marking Notifications as Read¶
Click on a notification to open the related record. The notification is automatically marked as read.
To mark all as read, click Mark All as Read at the top of the notification panel.
SMS & Email Notifications¶
For SMS and email notifications sent to members, see the Communications module.